This website is run by Leicester City Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voiceover)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible, the following list describes which issues you might encounter.

For people using keyboard or voice input:

The following cannot be accessed via a keyboard:

• Screen readers won’t announce when a link on the website will open in a new window.

For people who need increased size or visibility of the interface:

• The content on some of the Information & Inspiration sub-pages contains images of text which may be inaccessible to some people.

For people using screenreaders:

• The alternative text for some images is incorrect and does not describe the image properly.
• The alternative text for some images on the Information & Inspiration sub-pages is missing or incorrect.
• Some items on the website, which should be treated as a list, aren’t inside a list so screen readers will not announce them as a list or as having a relationship with one another.
• Presentational code is embedded within parts of the website which may prevent you from customising the presentation.
• Form error messages won’t always be announced by a screen reader.
• Sometimes the website page titles aren’t always reflective of what is on the page. You will have to announce the first heading on the page in order to understand the context of the page.
• If a form field has a character limit a screen reader will not announce when you are about to reach the limit.
• Some of the pages have structural errors which might affect the way the pages are read to assistive technologies.

For people with cognitive issues:

• The captions provided for YouTube videos on the Course pages and the Information & Inspiration sub-pages may be incorrect.
• There is no audio description track or text transcript for the YouTube videos on the Course pages and the Information & Inspiration sub-pages.
• The website does not provide a site map.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

This site is run by: Leicester City Council

• Our contact email: connexions@leicester.gov.uk
• Our contact phone number: 0116 4541770
• Our contact address: Connexions Leicester, 2 Wellington Street, Leicester, LE1 6HL
• We will acknowledge the request in 5 days

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

• Our email: connexions@leicester.gov.uk 
• Our Contact us page: https://ps16.co.uk/get-in-touch/ 
• We will acknowledge the request in 5 days

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Positive Steps @16 is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

• Some images are not accurately described by alternative text or are missing alternative text. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
• Some images that serve a decorative purpose do not have a null value so assistive technologies can ignore the image. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
• There is some presentational code (CSS) embedded within structural code (HTML) on the page. This may prevent some people with mild visual impairments and those with cognitive impairments from reading the page easily as they will not be able to customise the presentation of the page by using their own style sheets (CSS). This fails WCAG 2.1 success criterion 1.3.1 (info and relationships).
• Lists are not used to group some contents on the website, which doesn’t allow screen readers to accurately describe them. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships).
• Form error messages aren’t automatically announced by assistive technologies because they are not associated to their corresponding form element. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships).
• All page titles, with the exception of the homepage, do not accurately describe the content on the page. This fails WCAG 2.1 success criterion 2.4.2 (page titled).
• The website does not provide a site map. This fails WCAG 2.1 success criterion 2.4.5 (multiple ways).
• Some pages have parsing errors which could change the way the pages are read to assistive technologies. This fails WCAG 2.1 success criterion 4.1.1 (parsing).
• Users are not notified when reaching a character limit for form fields with a character count in the Review and check application pages. This fails WCAG 2.1 success criterion 4.1.2 (name, role, value).

These are planned to be resolved by the end of the year.

Content that’s not within the scope of the accessibility regulations

The following list refers to the content on pages provided by or managed by third parties:

• YouTube videos on the Course pages and Information & Inspiration sub-pages have automatically generated captions that were partially incorrect. This fails WCAG 2.1 success criterion 1.2.2 (captions (pre-recorded)).
• YouTube videos on the Course pages and Information & Inspiration sub-pages do not have an audio track or a transcript. This fails WCAG 2.1 success criterion 1.2.2 & 1.2.5 (captions & audio).
• The images on the Course pages, Information & Inspiration sub-pages contain images of text which cannot be announced by screen readers. This fails WCAG 2.1 success criterion 1.4.5 (images of text).
• Some pages have parsing errors which could change the way the pages are read to assistive technologies. This fails WCAG 2.1 success criterion 4.1.1 (parsing).

First Media Solutions will encourage the 3rd party content providers to meet the accessibility guidelines, but it is not under our direct control. 

Preparation of this accessibility statement

This statement was prepared on 27/10/2021

This website is due to be tested again at the end of 2022.